Frequently Asked Questions

What areas does NEO Rental Agent serve in Ohio?

NEO Rental Agent serves five counties in Northeast Ohio:

• Lorain County (Primary): Amherst, Lorain, Elyria, Avon, Avon Lake, North Ridgeville, Oberlin, Vermilion, Wellington, Sheffield Lake, Grafton
• Cuyahoga County: Cleveland, Lakewood, Parma, Westlake, Rocky River, Bay Village, North Olmsted, Strongsville
• Erie County: Sandusky, Huron
• Summit County: Akron
• Medina County: Medina, Brunswick

Our main office is located in Amherst, Ohio.

What property management services do you offer?

We offer comprehensive property management services including:

• Tenant screening (credit checks, background checks, income verification, rental history)
• Marketing and tenant placement
• Rent collection and late fee enforcement
• 24/7 emergency maintenance coordination
• Legal compliance and eviction handling
• Monthly financial statements
• Year-end tax documents (1099s)

We also have licensed real estate agents on staff to help you buy or sell investment properties.

How many properties do you need to use your services?

We work with landlords who own anywhere from 1 rental property to 50 or more. Whether you have a single rental home or a large portfolio, we provide the same level of attention and professional service. Our systems are designed to scale with you as your portfolio grows.

How long has NEO Rental Agent been in business?

NEO Rental Agent was founded in 1998 and has been serving Northeast Ohio property owners for over 26 years. We are a locally owned and operated company, not a national chain. Our team lives and invests in the same communities we serve.

What makes NEO Rental Agent different from other property managers?

Several things set us apart:

• Licensed Brokerage: We're a licensed real estate brokerage, so you can buy, sell, AND manage properties all under one roof with no referrals or handoffs.
• 26 Years Experience: Deep local market knowledge from over two decades in Northeast Ohio.
• Locally Owned: We're not a national chain - when you call, you talk to someone who knows your properties.
• Full Lifecycle Support: We support the entire investor lifecycle from acquisition through sale.

How do I contact NEO Rental Agent?

You can reach us several ways:

• Phone: (440) 240-8406 (Monday-Friday, 9am-5pm)
• Address: 1927 Cooper Foster Park Rd, Amherst, OH 44001
• Email: Kim Strader at Kstrader@neorentalagent.com or Mike Allen at Mallen@neorentalagent.com

We offer free portfolio consultations with no obligation.

How do you screen tenants?

Our tenant screening process is comprehensive and includes:

• Credit report review
• Criminal background check
• Income verification (we require 3x the monthly rent in income)
• Employment verification
• Rental history check with previous landlords
• Eviction history search

We verify everything - we don't just trust, we verify.

Can you help me buy investment properties in Northeast Ohio?

Yes! Unlike most property management companies, NEO Rental Agent is also a licensed real estate brokerage with agents on staff. We can help you find and acquire investment properties throughout Northeast Ohio. Because we manage properties every day, we know which deals make sense as rentals and can provide accurate rental income projections.

Can you help me sell my rental properties?

Yes. When you're ready to sell, our licensed real estate agents can list and sell your properties. The advantage is that we already know your properties inside and out - their condition, rental history, and maintenance records. There's no learning curve, and we can market them effectively to other investors in our network.

Do you handle maintenance and repairs?

Yes, we coordinate all maintenance and repairs for properties we manage. We have a network of trusted local contractors and offer 24/7 emergency response for urgent issues. We also implement preventive maintenance programs to protect your investment long-term. All maintenance work is documented with detailed records.

How do tenants pay rent?

Tenants can pay rent through our convenient online payment portal. We handle all rent collection, automatically enforce late fees when applicable, and deposit your funds directly to your bank account. You'll receive monthly statements showing all income and expenses.

What financial reporting do you provide?

We provide comprehensive financial reporting including:

• Monthly owner statements detailing all income and expenses
• Expense tracking and categorization
• Year-end tax documents including 1099s
• Full transparency - see every dollar

Our reports are designed to be tax-ready to make year-end simple.